1. Can I cancel or modify my order?
- If you need to cancel or modify your order, contact our customer service email@example.com. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.
- Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allowed to cancel or modify order item within 24 hours since the order was placed.
- If you insist to cancel a processing order, you might be charged 25% of the payment to cover product material cost.
2. Can I change my shipping address?
- Before the order is shipped out, you are allowed to change shipping address any time, please contact customer service at firstname.lastname@example.org to deal with it.
- If you want to check the status of your order(s), you can log in and visit the Order History page. All handling status will be shown here regarding your order(s).
- If your order has been shipped out, you may track shipping status online. It may take up to 24 hours for your tracking information to be posted on the website.
- Contact customer service at email@example.com if you have any doubts referring to your orders.
4. Can you give priority to my order production?
- Your order is automatically in the queue waiting for production.
- If you wish to speed up the waiting time, you can contact our customer service at firstname.lastname@example.org.
- Please note this service may be subject to availability and a small fee(30% of the item price) may be charged.
5. What type of payment options do you accept?
- We accept several forms of payment, Amazon Pay, American Express, Apple Pay, Discover, MasterCard, Visa, & Paypal.
- PayPal is the world's most trusted way to pay and get paid online.
- You can safely enter your credit card number via our secure server and purchase directly on evsprints.com.
6. Do offer specials, coupons and/or discounts?
- Coupons are not applicable to all Products.
- Specials, discounts, and coupons are given to registered customers only.
- Sometimes, we will offer coupon or discount codes for use on evsprints.com purchases.
7. What is the customs taxes and duties?
- You may be subject to import duties and taxes.
- All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. You should contact your local customs office for further information because Customs policies vary a lot from country to country.
- Please contact our customer service at email@example.com if you need shipping papers or invoices.
8. What is your return policy?
- Returning Damaged/Defective Items. In cases of damage or defect, the return process can be expedited by providing us digital pictures or videos of the damage or defect (along with a clear description of the problem) through email to customer service at firstname.lastname@example.org. Our customer support team will deal with it in less than 24 hours. (In the form of return, replacement, refund or account credit)
- If the damage/defect cannot be verified via email contact, the product may be required to be returned to Evsprints Factory for inspection before a determination can be made as to the state of the product and this may delay your replacement, refund or account credit by 3 to 5 weeks.
9. Who covers return shipping cost?
- Evsprints will cover return shipping cost or refund only in cases when items have arrived in damaged condition or are confirmed by an Evsprints Customer Service Team to be defective. Otherwise, no abnormalities in our quality under the service will not provide a return. Please contact us for the best solution.
- All products are made to orders, products can not be returned due to their customized elements unless there is an issue with the products quality. In this case, please return it to us and we will either replace the product or give you a full refund.
- For all other cases, return shipping costs are the responsibility for the customer. Under no circumstance does Evsprints reimburse (or provide credit) for return shipping costs incurred by the customer.
- If a product is damaged or defective, and customers insist of returning, we will make arrangements with our factory as to how the return should be handled prior to placing the items back in transit to Evsprints.
- Contact customer service online or email to email@example.com if you have any other questions.
10. Where are the orders being shipped from?
- Several Warehouse locations in the USA, Canada, Australia, Europe, and China.
- Although our products are coming from several locations, the quality is outstanding, our shipping times are competitive and our pricing is unbeatable.
11. What is your production speeds?
- 2-5 business days to create apparel products.
- 3-10 business days for non-apparel products.
12. What is your shipping speeds?
- Speed depends on product type and destination. It can get a bit confusing, that's why we've made these tables to help you out. More than half of our orders are shipped within 5 business days or less.
- USA - 5 to 8 Business Days.
- Canada - 5 to 10 Business Days.
- Australia - 10 to 20 Business Days.
- China - 12 to 25 Business Days.
13. Are my product shipped together or separately?
- We utilize a similar shipping system like Amazon, Etsy, and Ebay.
- Each item we ship may have different delivery times and locations.
- This is because some products are packaged and shipped separately.
- You will only be charged once for the total order and we take care of the rest.
14. Do you ship orders faster?
- Expedited orders are automatically bumped to the front of our fulfillment queue to assure the best possible fulfillment time.
15. How long will it take for my item to get delivered?
- Depending on the level of customization in your gear will vary the time it takes to get to you. You will get your item within 7-12 business days of ordering. Most items however will ship much faster than that
- When you order with evsprints you are emailed out a unique order ID. You can lookup your order any time here: https://evsprints.com. If you don't have the order ID you can also alternatively look up your order by email.
17. I see multiple charges on my card, how do I get one removed?
- In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at .
18. We accidentally ordered the wrong size, how can we change it?
- If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Sen us an email and we'll let you know.
19. The mug I received was broken, how can I get a new one?
- Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens.
- Please just send us a photo with the broken mug and your order details to firstname.lastname@example.org and we'll get you a new one out!